At Klink, AI agents help answer customers across chat and voice. That creates a new kind of user: the person who watches the AI work.
Good AI UX shows you when to trust the machine, and when to step in.
A supervisor doesn't need every message. They need to know where to look. So the monitoring screen leads with what needs attention: conversations the AI is unsure about, customers getting frustrated, and cases waiting for a human.
Quality scores, clear confidence signals and a fast way to take over the conversation matter more than pretty charts. Design for the moment a human must act.